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Effective Date: 10/1/24

Caring Hands Hospice, LLC ("we," "us," or "our") is committed to protecting your privacy. As the owner of this website, referred to as the “Site,” Caring Hands Hospice, LLC understands that your privacy is of critical importance. This Privacy Policy describes the information we collect from you via the Site and how we use and disclose such information, as well as the information collected offline through the provision of our hospice care services.

1. Information We Collect

We collect personal information to provide hospice care services, fulfill legal obligations, and improve our service offerings. The types of information we collect include:

  • Personal Identification Information: Name, date of birth, address, phone number, email address, Social Security number, etc.

  • Medical Information: Health conditions, medications, treatment plans, and other related medical details.

  • Payment Information: Insurance details, billing information, and payment history.

  • Website Usage Data: When visiting our website, we may collect browsing data such as IP addresses, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when using the Site, such as links clicked.

  • Information You Voluntarily Submit: You may submit personal information such as your name or email address by leaving a comment, subscribing to a newsletter, or submitting a contact form. We may ask you to create a user profile, allowing you to create a username and password (your password will not be visible in our records).

  • Cookies: We may log information using cookies to provide you with a personalized experience on the Site. These cookies may be session-based (which expire when you close your browser) or persistent (which remain valid until deleted by you or upon reaching the expiration date).

 

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: Delivering hospice care services tailored to patient needs.

  • Communication: Informing patients and families about care plans, scheduling, and other relevant information.

  • Billing and Payments: Processing payments, insurance claims, and ensuring compliance with legal and regulatory obligations.

  • Legal Compliance: Meeting requirements under applicable laws, including reporting and compliance with healthcare regulations.

  • Improvement of Services: Analyzing website usage and feedback to improve our services and patient experience.

  • Website Operation and Maintenance: Ensuring a smooth and customized experience on our Site.

  • Promotional Communications: Sending newsletters and marketing information, with an option to opt out at any time.

  • Administrative Communication: Handling technical notices, policy updates, or security alerts.

 

3. Cookies and Analytics

We use cookies for authentication, personalization, security, and analysis. This includes determining if you are logged into the Site and personalizing content based on your preferences. Additionally, we use third-party tools such as Google Analytics, Google Tag Manager, and Google Data Studio to analyze Site performance and user behavior.

You can manage cookies through your browser settings. Please refer to the following links for guidance on blocking or deleting cookies:

 

Blocking cookies may negatively impact your experience on our Site.

4. Sharing Your Information

We respect your privacy and will not share your personal information except as necessary for the following reasons:

  • With Healthcare Providers: To coordinate care with doctors, pharmacies, and other medical professionals involved in the patient’s care.

  • With Insurance Companies: To process claims, payments, and other related activities.

  • Legal Requirements: We may disclose personal information when required by law, regulation, court order, or to protect our legal rights.

  • Third-Party Service Providers: We may share information with third-party providers who help us operate our Site and services (e.g., payment processors like PayPal and Stripe).

  • Business Transfers: In the event of a merger, acquisition, or sale, personal data may be transferred to the new owners or partners involved in the transaction.

 

5. Third-Party Use of Personal Information

The Site may use third-party service providers to operate certain aspects of the Site (e.g., hosting services, email communication). Each third-party provider’s use of your information is dictated by their respective privacy policies. At this time, personal information is not shared with any other third-party applications except as required by law or with your explicit consent.

We may also engage in remarketing efforts with platforms like Google or Facebook, but your personal information will not be shared beyond serving targeted ads based on past Site visits.

6. Data Retention

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely for follow-up purposes.

  • User Accounts: For users who register on our Site, personal information provided during registration is stored in their user profile, which can be edited or deleted at any time by the user or the Site administrator.

  • Transaction Data: We retain transaction data for proper record-keeping of payments and refunds.

 

7. Children’s Privacy

The Site does not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us at admin@nvcaringhands.com, and we will take immediate steps to delete it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal data we hold about you.

  • Correction: You may request corrections to any incorrect or incomplete personal information.

  • Deletion: In some cases, you may request the deletion of your personal data, subject to legal and contractual obligations.

  • Opt-Out: You may opt-out of marketing communications at any time.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most recent version of the Privacy Policy will always be posted on our Site with an updated effective date. Any material changes will be communicated, and your continued use of the Site or services will indicate consent to those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Caring Hands Hospice, LLC

  • Address: 8830 S Maryland Pkwy, Las Vegas, NV 89123

  • Phone: 702-587-6099

  • Email: admin@nvcaringhands.com

 

This Privacy Policy outlines our commitment to protecting your personal information and ensuring transparency in how your data is collected, used, and shared by Caring Hands Hospice, LLC, effective as of 10/1/24.

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